ACCESSIBILITY
APPLYING FOR ACCESS
In order to provide the best possible experience, we ask that everyone who wishes to use the access facilities complete and submit an Access Requirements Form prior to arriving on-site. To allow us to plan all of the facilities and infrastructure for the festival, please submit your application as soon as you can.
Unsure about your eligibility, contact us on access@connectmusicfestival.com.
Customers must send a piece of Supporting Documentation for their application to be processed.
A Connect Festival Accessible Guide with event-specific information will be sent out via email prior to the event to all confirmed applicants including arrival info, access maps, distances, access facilities and more. We recommend saving and printing a copy of the Accessible Guide for your own reference once available. No hard copies will be available on-site.
Please note that our access facilities are not for customers with temporary impairments such as broken bones, healing wounds, or pregnancy. Anyone concerned about their access, please use the website contact form to submit an enquiry via access@connectmusicfestival.com.
This is an all-standing event with limited seating around the main arena and VIP.
Chairs are not allowed into the festival.
Read below and complete our accessible requirements form here.
Please note that the Accessible Platform has a limited capacity. After capacity is reached you will not be guaranteed a spot and can only be added to a waitlist. As spaces fill up quickly, we recommend you complete your application for this area as soon as possible once you purchased your tickets, to avoid disappointment.
ACCESSIBLE DOWLOADS
CUSTOMER ACCESS TEAM
We want our customers to enjoy their visit to our festival, but we appreciate that we may not cover everything you need or wish to know about the event. If you have any questions, then please don’t hesitate to get in touch prior to the event with our Access Manager by emailing: access@connectmusicfestival.com.
- Post: 272 St Vincent Street, Glasgow, G2 5RL
- Phone: 0141 674 9444
- Office opening times are: 10am – 6pm, Monday to Friday.
Please note: we aim to respond to all email enquiries within five working days, however, this may take longer during busy times.
On show days, access@connectmusicfestival.com will not be monitored as we will be working operationally on the ground, however, if you arrive at the event then please approach a Steward, Supervisor or a member of the Customer Access Team for assistance and they will do their best to help.
PA/COMPANION TICKETS
If you are unable to attend the festival without support from a Personal Assistant (PA)/Companion, then we will provide an additional PA ticket.
The PA ticket is subject to completing our online accessible application process here.
One person will be allowed one free PA ticket unless otherwise pre-agreed due to accessibility requirements
If you require more than one PA, please contact us at access@connectmusicfestival.com.
PA tickets are provided on the expectation that they are willing and able to assist you, throughout your visit, and in the event of an evacuation they are your main point of assistance. Crowd management personnel located near the viewing platform will assist in moving everybody to a place of safety.
PA tickets will not be posted out and will be available only on the day for collection at the event.
PA tickets must be applied for via the Access Requirements Form, and can only be approved by members of the Access Team.
Please refer to our Event Terms & Conditions and Special Event Terms & Conditions on PA tickets.
YOUR ROLE AS PA/COMPANION
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Familiarise yourself with this Accessible Information Guide.
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Make yourself aware of the access team and stewards on the platform in case you need any assistance.
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Make sure to check weather before attending and ensure yourself and the access customer are ready for the ever-changing Scottish weather.
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Please note the PA/Companion ticket has been issued to you on the basis that the PA/Companion will not become intoxicated. In such circumstances and for your own safety you and your PA/Companion will require to leave the site.
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You are attending Connect Music Festival to accompany and assist the person who chose you as their PA/Companion. We have the right to eject you from this event should it become apparent you are not carrying out this role.
ACCESSIBLE WRISTBANDS
We operate 2 different types of wristbands on site for our Accessible Customers depending on your requirements.
Accessible platforms are controlled by a wristband system and managed by the Access Manager. To ensure they run smoothly, each location has its own team of stewards, security and customer access team. As platforms have a limited capacity these are strictly for access customers, plus one (1) companion.
Accessible Platform Wristband
- Main Stage Accessible Platform
- Accessible Toilets
- Blue Badge Parking on request
- Store Medication in Fridge on request
- Personal Assistant Ticket Wristband
Accessible Facilities Wristband (no platform access)
- Accessible Toilets
- Blue Badge Parking on request
- Store Medication in Fridge
- Personal Assistant Ticket Wristband
ACCESSIBLE FACILITIES
Assistance Dogs
We welcome any assistance dogs, If you require dog spending area on site please email your request within a reasonable time frame to access@connectmusicfestival.com
BSL Interpreting Servies
BSL Performance Interpreters are available on request in advance. Please send advance requests to access@connectmusicfestival.com. At least 60 day notice is advised.
Stage Effects
Flickering light effect, lasers, strobing, pyrotechnics and other effects may be used during performances. Some of these will look and sound very similar to fireworks. Some will have no visual element but will make a very loud crack or bang noise. Foam ear plugs can be provided on request.
Medication
Customers can bring any medication that they require. If it is not easily recognisable as medication (e.g. Asthma inhalers, Nurofen, EpiPens) then please bring a prescription or a Doctor's letter with you.
As food and drink are prohibited items, Customers with a medical condition who require to bring food/sugary drinks are welcome to contact us in advance to allow us to make suitable arrangements for you or, alternatively, you can present yourself to a Security Supervisor on the day of the show who will be able to assist you further but this may cause a slight delay to your entry.
If you need to store your medication in a fridge then please let the Accessibility Coordinator know before the show on access@connectmusicfestival.com. If you are not able to let us know before the show then you can present yourself to a Security Supervisor on the day of the show who will contact First Aid to make suitable arrangements for you.
Please note that delays may occur due to bag searching, so we request that all Customers be patient with Security.
Welfare
First Aid and Welfare provision will be in place for all shows. If you require assistance, please alert the nearest Steward of member of Event Staff.
SUPPORTING DOCUMENTATION
Send to access@connectmusicfestival.com or, alternatively, you can post to; 272 St Vincent Street, Glasgow G2 5RL
Proof of Eligibility
- Front page of DLA / PIP (no specific rate).
- Front page of Attendance Allowance letter (no specific rate).
- Evidence that registered severely sight impaired (blind).
- Recognised Assistance Dog ID card.
- Credability's Access Card.
We understand that not everyone has the above-recommended evidence and in such situations, we will review on a case-by-case basis. Customers who have any questions about Accessibility at Connect please contact our Accessibility Manager on access@connectmusicfestival.com
All supporting evidence must be submitted within 14 days of completing the survey.
If we do not receive this, then your application will not be processed and sit unconfirmed.
We aim to process applications within 4 weeks of receiving all relevant information.
Once all information has been received and processed, you will receive a final confirmation by email.
Registering on our database - This is an optional service. Your information will be stored securely on our encrypted server, supporting documentation is destroyed once received and recorded on our system, all files are password-protected documents with limited access by a small number of personnel for operational reasons only. Please find the link to our Privacy Policy.
TRAVEL
Public Transport
Public Transport information will be made available closer to the event. Please keep an eye on our Getting Here page for more updates.
Accessible Drop Off and Pick Up
Accessible customers who are looking to be picked up or dropped off at the show are to arrange for this to be done at the Accessible Parking area. More info on the location will be made available closer to the event.
Blue Badge Parking
There will be a dedicated Accessible parking area located close to the Accessible Entrance. If you require use of this car park you will need to apply for Access Parking via the Access Requirements Form here.
Please note:
- Accessible Parking is limited.
- Blue Badge Holders must have their badge present on the day to show a Steward or register their Car Reg with us in advance.
- The Accessible parking area is free of charge.
- Accessible Parking at Connect does have limited spaces and we will be operating this on a first come first served basis. We cannot guarantee a spot and do recommend that customers are aware of alternatives in the event that the car park is already full upon your arrival.
- Parking in the accessible car park is limited, so friends and family arriving separately will not be able to use this car park.
VENUE ACCESSIBILITY & KEY DISTANCES
As this is a greenfield area, we ask Customers to prepare for all weather ground conditions.
Key Distances
Key distances will be made available closer to the event. Please keep an eye on this page for more updates.
ENTRY TO THE EVENT
Entry to the event will be made available closer to the event. Please keep an eye on this page for more updates on Accessible Entry.
OTHER INFORMATION
OTHER INFORMATION
- The accessible platform is seated only and uncovered. All platforms have ramp access and wheelchair accessible toilets.
- Large print programmes are available when requested in advance.
- We understand that a hidden disability is not immediately apparent. If you would like support or advice inside Connect Festival, our Access Manager will be the main point of contact and is based at the accessible platform or please contact us in advance with your questions via the Accessible Facilities Form here or email us at access@connectmusicfestival.com.
- Smoking/Vaping is not permitted on the accessible platform.
- Please note that for safety reasons, we advise customers on the accessible platform to remain on the platform when the show ends for a short period of time.
- Stewards and Customer Access Team will be able to assist and direct to accessible platform.
- Please only bring a bag if it’s essential. Bags larger than 30cm x 42cm (the size of a sheet of A3 paper) will not be permitted at Connect Festival. Those who need to bring bags may be separated into bag search lanes, and could be delayed as a result of longer queues.
- You and your PA will be applicable to search on entry, which may include your wheelchair.
- Umbrellas are not permitted.
- ‘JUST CAN’T WAIT’ cards - we ask our toilet attendants and stewards to look out for these cards for quick access to the toilets. We do not issue these cards, however you can get more information on this here
- Please feel free to bring your own Ear Plugs.
- Free water is available at bars for customers.
- Please be aware that unacceptable behaviour will have an impact on the experience of other customers. Any aggression or abuse, physical or verbal directed towards our staff will not be tolerated.
