At Connect we aim to create an event that’s truly accessible, equal, diverse and inclusive for all.  

Connect has a dedicated Access Team working all year round to constantly improve the experience for access customers. We welcome and encourage feedback from our attendees on our accessible facilities. 

APPLYING FOR ACCESS

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In order to provide the best possible experience, we ask that everyone who wishes to use the access facilities complete and submit an Access Requirements Form prior to arriving on-site. To allow us to plan all of the facilities and infrastructure for the festival, please submit your application as soon as you can.

Unsure about your eligibility, contact us on access@connectmusicfestival.com.

Customers must send a piece of Supporting Documentation for their application to be processed.

A Connect Festival Accessible Guide with event-specific information will be sent out via email prior to the event to all confirmed applicants including arrival info, access maps, distances, access facilities and more. We recommend saving and printing a copy of the Accessible Guide for your own reference once available. No hard copies will be available on-site.

Please note that our access facilities are not for customers with temporary impairments such as broken bones, healing wounds, or pregnancy. Anyone concerned about their access, please use the website contact form to submit an enquiry via access@connectmusicfestival.com.

This is an all-standing event with limited seating around the main arena and VIP. Chairs are not allowed into the festival.

Read below and complete our accessible requirements form here.

SUPPORTING DOCUMENTATION

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Send to access@connectmusicfestival.com or, alternatively, you can post to; 272 St Vincent Street, Glasgow G2 5RL

 

Proof of Eligibility

Front page of DLA / PIP (no specific rate).

Front page of Attendance Allowance letter (no specific rate).

Evidence that registered severely sight impaired (blind).

Recognised Assistance Dog ID card.

Credability's Access Card.

 

We understand that not everyone has the above-recommended evidence and in such situations, we will review on a case-by-case basis. Customers who have any questions about Accessibility at Connect please contact our Accessibility Manager on access@connectmusicfestival.com 

 

All supporting evidence must be submitted within 14 days of completing the survey.

If we do not receive this, then your application will not be processed and sit unconfirmed.

We aim to process applications within 4 weeks of receiving all relevant information.

Once all information has been received and processed, you will receive a final confirmation by email.

Registering on our database - This is an optional service. Your information will be stored securely on our encrypted server, supporting documentation is destroyed once received and recorded on our system, all files are password-protected documents with limited access by a small number of personnel for operational reasons only. Please find the link to our Privacy Policy

 

PA/COMPANION TICKETS

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If you are unable to attend the festival without support from a Personal Assistant (PA)/Companion, then we will provide an additional PA ticket.

The PA ticket is subject to completing our online accessible application process here.

One person will be allowed one free PA ticket unless otherwise pre-agreed due to accessibility requirements

If you require more than one PA, please contact us at access@connectmusicfestival.com.

 

PA tickets are provided on the expectation that they are willing and able to assist you, throughout your visit, and in the event of an evacuation they are your main point of assistance. Crowd management personnel located near the viewing platform will assist in moving everybody to a place of safety.

PA tickets will not be posted out and will be available only on the day for collection at the event.

PA tickets must be applied for via the Access Requirements Form, and can only be approved by members of the Access Team.

Please refer to our Event Terms & Conditions and Special Event Terms & Conditions on PA tickets.

ACCESSIBLE WRISTBANDS & FACILITIES

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We operate 2 different types of wristbands on site for our Accessible Customers depending on your requirements.

Accessible platforms are controlled by a wristband system and managed by the Access Manager. To ensure they run smoothly, each location has its own team of stewards, security and customer access team. As platforms have a limited capacity these are strictly for access customers, plus one (1) companion.

 

Accessible Platform Wristband

Main Stage Accessible Platform 

Accessible Toilets 

Blue Badge Parking on request

Store Medication in Fridge on request

Personal Assistant Ticket Wristband

 

Accessible Facilities Wristband (no platform access)

Accessible Toilets 

Blue Badge Parking on request

Store Medication in Fridge

Personal Assistant Ticket Wristband

OTHER INFORMATION

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The accessible platform is seated only and uncovered. All platforms have ramp access and wheelchair accessible toilets.

Large print programmes are available when requested in advance.

We understand that a hidden disability is not immediately apparent. If you would like support or advice inside Connect Festival, our Access Manager will be the main point of contact and is based at the accessible platform or please contact us in advance with your questions via the Accessible Facilities Form here or email us at access@connectmusicfestival.com.

Smoking/Vaping is not permitted on the accessible platform.

Please note that for safety reasons, we advise customers on the accessible platform to remain on the platform when the show ends for a short period of time.

Stewards and Customer Access Team will be able to assist and direct to accessible platform.

Please don’t bring a bag unless it is essential. Bags larger than 30cm x 42cm (the size of a sheet of A3 paper) will not be permitted at Connect Festival. Those who need to bring bags may be separated into bag search lanes, and could be delayed as a result of longer queues.

You and your PA will be applicable to search on entry, which may include your wheelchair.

Umbrellas are not permitted.

If you have an ‘I Can’t Wait’ card please present this to the stewards for quick access to the toilets.

Please feel free to bring your own Ear Plugs.

Free water is available at bars for customers.

Please be aware that unacceptable behaviour will have an impact on the experience of other customers. Any aggression or abuse, physical or verbal directed towards our staff will not be tolerated.

CUSTOMER ACCESS TEAM

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CUSTOMER ACCESS TEAM

We want our customers to enjoy their visit to our shows, but we appreciate that we may not cover everything you need or wish to know about the event. If you have any questions, then please don’t hesitate to get in touch prior to the event with our Access Manager by emailing: access@connectmusicfestival.com

Post: 272 St Vincent Street, Glasgow G2 5RL

Phone: 0141 846 9444

Office opening times are: 10am – 6pm, Monday to Friday.

Please note: we aim to respond to all email enquiries within five working days, however this may take longer during busy times.

On show days, access@connectmusicfestival.com will not be monitored as we will be working operationally on the ground, however, if you arrive at the event then please approach a Steward, Supervisor or a member of the Customer Access Team for assistance and they will do their best to help.

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