Find all the information you might need to do with all ticket types, passes, box office info and more.

MOBILE TICKETS

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Tickets purchased through Ticketmaster will all be mobile tickets and these will be available within the Ticketmaster app 5 days before the event.

Sometimes your mobile signal can be weaker when you’re around lots of people at the entrances. We strongly recommend that you download your tickets from the Ticketmaster app to your Apple Wallet or Google Pay Wallet. You can find out how to do this here.

Information on how mobile tickets work can be found here.

If you’re having issues with downloading your tickets help can be found here.

If you will be arriving at different times to the rest of your party remember you can transfer their tickets from your Ticketmaster account to theirs. A guide on how to do this can be found here. 

TICKET OPTIONS

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The following ticket types will be available for the event - 

  • 3 Day Ticket 
  • 3 Day Ticket (VIP)
  • 3 Day Ticket (Payment Plan)
  • 3 Day Ticket (VIP – Payment Plan)

TICKET OUTLETS

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Please see the Ticketmaster purchase policy here

TICKET RESALE

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We only permit ticket resale at face value through Ticketmaster Fan-to-Fan Exchange. Please do not use ticket sites such as Ebay, Gumtree, Stubhub, Viagogo where tickets may be available at hugely inflated prices. Buying through these websites also run the risk of being sold tickets that may not actually exist.

TICKET OUTLET TERMS & CONDITIONS

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Please see the Ticketmaster purchase policy here

All tickets purchased are subject to the Event Terms and Conditions & Special Event Conditions.

PASSOUTS

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Campers will enter through a dedicated campsite entrance and will be able to go back and forth to the main arena as much as they like. Campers will be able to leave the main site to go back to their cars however, will be subject to search upon re-entry. 

Those with day tickets/non-campers will not be able to exit and re-enter on the day. 

ACCESSIBLE TICKETS & PLATFORM

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We want Connect to be an event that is accessible for all. To ensure we have the correct level of facilities we ask customers to apply for the access facilities they require.

Please only apply if you have purchased your tickets, you can buy your ticket through Ticketmaster.

Customers are required to apply for access to the accessible facilities and/or a free Personal Assistant (PA) ticket.

You can apply by using our Accessible Application Survey which can be found here.

Please do not buy a ticket for your Personal Assistant (PA).

If you are unsure about your eligibility, please contact the Accessibility Manager for advice on 0141 846 4040 or access@connectmusicfestival.com.

Once you have completed the survey, you must send us a piece of supporting documentation for your application to be valid. Please read the 'Supporting Documentation' heading for more information regarding this.

More information on our accessible facilities can be found here.

Customers may require a wristband to access the accessible platform or to use the accessible facilities.  Customers should apply for accessible facilities in advance. More information on accessible facilities can be found here

Customers will receive communications from the Accessibility Manager closer to the event which will include details on where and when to collect wristbands to access the accessible viewing platform and facilities.

BUY NOW, PAY LATER

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Looking to spread the cost of your ticket? You will be able to use the Buy Now Pay Later option at the checkout and secure your place at Connect. More information is available here.

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